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United Way of Northeast Louisiana partners with Entergy to provide utility bill assistance

United Way of Northeast Louisiana is partnering with Entergy Louisiana to provide utility bill assistance to qualifying Entergy electric customers who reside in the 12-parish service area: Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, or West Carroll parishes.
Starting Wednesday, Aug. 17th at 9:00 a.m. CST, qualifying customers will be able to apply online at for a one-time, $150 credit on their Entergy electric bill on a first come, first serve basis. 
“We’re proud to partner with United Ways throughout Louisiana on this first-of-its-kind program for our customers,” said Phillip May, Entergy Louisiana president and CEO. “We understand the difficulties people are facing and we pride ourselves on being a partner in the communities we serve. Together, we have weathered many storms and our communities deserve the best response we can give them.”
Janet Durden, President of United Way of Northeast Louisiana, says United Way is aware of the struggles many are facing. 
“We are pleased to be a partner in helping so many people through Entergy’s assistance program,” said Durden.
Entergy Louisiana customers who qualify for the $150 bill credit will receive information via text, email, and phone calls. If customers suspect a scam, they should call Entergy at 1-800-ENTERGY or visit for more information.
To qualify for the one-time credit, Entergy Louisiana customers must have a total household income of up to 250% of the federal poverty level. Eligibility requirements by household size and income:

Household Size 250% Federal Poverty Level - Annual Income
1 $33,975
2 $45,775
3 $57,575
4 $69,375
5 $81,175
6 $92,975
The following documentation will be required to apply for the one-time credit:
  • Photo ID (ONE of the following: driver’s license or state-issued ID, passport)
  • ONE of the following income options for each income earner age 18 or older:
    • First page of 2021 tax return(s)
    • 2021 W-2(s)
    • Last paystub(s)
    • Social Security Administration 1099 or 1042S form(s)
United Way of Northeast Louisiana encourages those Entergy customers with no computer/phone or with limited technology skills to pursue the following resources for application assistance:
Over age 65:
  • Caldwell Council on Aging | 307 Main St., Columbia, La. 71418 
  • Madison Council on Aging | 203 S. Elm St., Tallulah, La. 71282
  • Ouachita Council on Aging | 2407 Ferrand St., Monroe, La. 71201 
  • Tensas Council on Aging (St. Joseph site) | 114 Plank Rd., Saint Joseph, La. 71366
  • Union Parish Council on Aging | 606 E. Boundary St., Farmerville, La. 71241
  • West Carroll Council on Aging | 207 E. Jefferson St., Oak Grove, La. 71263
All ages:
  • Any local, public library in all 12 parishes served
For additional details regarding bill assistance or the one-time credit, Entergy Louisiana customers are encouraged to reach out to Entergy at 1-800-ENTERGY or visit
About Entergy Louisiana
Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.
About United Way of Northeast Louisiana
United Way of Northeast Louisiana works with volunteers, donors, and other organizations locally to create lasting community change in the areas of Education, Income, and Health—the building blocks for a good quality of life. For more information about United Way of Northeast Louisiana, visit, dial 211 on any landline or mobile phone, a free call 24/7, or text your zip code to 898-211.

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