Service Advisor - Ruston Location
Service Advisor
Location: Jim Taylor Ford Lincoln –1605 N Service Rd E, Ruston LA, 71270
Job Type: Full-Time
At Jim Taylor Ford Lincoln in Ruston, we do more than sell and service vehicles—we build lasting relationships and create real opportunities for personal and professional growth. As a family-owned business rooted in our core values—Dedication, Responsibility, Initiative, Value, and Empathy (DRIVE)—we’re committed to supporting our team and community. If you’re a service-minded professional ready to contribute to a people-first workplace, we want you to join our growing team.
• Greet customers in a timely and friendly manner and obtain vehicle information
• Advise customers on routine maintenance needs and recommend corrective services
• Prepare accurate repair orders with detailed cost and labor estimates
• Explain repair needs, timelines, and charges clearly to customers
• Test-drive vehicles with customers or refer for road testing as needed
• Coordinate with technicians and dispatchers for scheduling and workflow
• Contact customers with updates on repair status and any changes in cost or time
• Close repair orders and ensure proper documentation and authorization
• Maintain a clean and professional work area and appearance
• Handle customer complaints professionally and promptly
• Ensure high standards of customer satisfaction and quality service
• Experienced: 2+ years of customer service experience required
• Professional and Personable: Strong interpersonal and communication skills
• Organized: Able to manage appointments, repair orders, and follow-ups efficiently
• Team Player: Works well with service technicians and support staff
• Quick Learner: Able to adapt to new technology, tools, and service procedures
• Customer-Focused: Committed to building lasting relationships with customers
• High school diploma or equivalent
• Valid driver’s license with a clean driving record
• Excellent customer service skills and basic computer proficiency
• Positive, friendly attitude with eagerness to grow
• Ability to work in a fast-paced environment and collaborate with others
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan (Company matches up to 4%)
• Paid Time Off (PTO) and Holiday Pay
• Life Insurance
• Short/Long Term Disability
• Employee Discounts on Vehicles and Services
• Ongoing Training and Advancement Opportunities
• FREE Medical Clinic
• FREE Mental and Physical Therapy
• Referral Bonuses
• Employee Appreciation Events
A Supportive, People-First Culture
At Jim Taylor Auto Group, we’re more than a dealership—we’re a family. We believe in supporting our employees, giving back to our community, and fostering a positive, team-oriented work environment. We know that when our employees thrive, our customers do too.
Ready to Take the Next Step?
If you're ready to build a career with unlimited growth potential, apply today. Join a company where People Drive Us, and let’s make an impact together.
